Individuals: subscription, billing and refunds

This article is for people who use Straton on their own. Clients of a coach do not pay Straton and never see this subscription. Their billing is covered in Coach clients: billing.

How the subscription works

• The individual subscription is bought inside the iOS app and billed by Apple through the App Store, to the Apple ID on the phone.
• Price: $14.99 a month or $144.99 a year (US prices). Apple shows the local price and currency in other countries.
• Any free trial is shown on the subscription screen in the app before purchase.
• Straton does not hold card details for individual subscribers and cannot charge, refund or cancel an App Store subscription on a customer’s behalf.

What you can do without subscribing

The subscription screen can be closed. Without a subscription you can still:

• complete setup and get your full plan;
• look through Home, Trains, Nutrition, Habits, Progress and Profile;
• delete your account and manage your privacy choices;
• contact support.

A subscription is needed to act on the plan. The subscription screen appears when you try to:

• start a workout;
• log food or a planned meal;
• log a habit;
• open a check-in.

Other changes are also blocked without a subscription, for example saving Edit profile or creating a custom food. In those cases the app may show the message “This workspace is view-only until billing is restored”. That message means the account has no active subscription.

Managing or cancelling

1. Open the app.
2. Go to Profile > Manage subscription.
3. Apple’s subscription sheet opens. Change plan or cancel from there.

The same sheet is available in the iPhone’s Settings > [your name] > Subscriptions.

• Cancelling turns off renewal. You keep full access until the end of the period you already paid for.
• After the period ends, the account becomes view-only. Your plan and history stay visible. Subscribing again restores full access.
• Deleting the Straton app does not cancel the subscription.
• Deleting your Straton account does not cancel the subscription either. Cancel first in Manage subscription, then delete the account.

Refunds

Refunds for App Store purchases are decided and paid by Apple, not Straton.

• Request one from Profile > Manage subscription, or at reportaproblem.apple.com.
• Straton support cannot issue, approve or speed up an Apple refund.
• The refund windows that apply to coach plans do not apply to App Store subscriptions.

Payment problems

If Apple cannot take a renewal payment, Apple retries it for a while. During that time you keep full access. If the payment is not recovered, the subscription expires and the account becomes view-only. Fix the payment method in the iPhone’s Settings > [your name] > Payment & Shipping.

Troubleshooting

I paid but the app still asks me to subscribe.

1. Make sure you are signed in to Straton with the account you used when you subscribed.
2. Close and reopen the app, then pull down on Home to refresh.
3. On the subscription screen, use the restore purchases option if it is shown.
4. Check that the subscription is active in Settings > [your name] > Subscriptions.
5. If it is still locked, escalate to the support team with the Straton account email and the date of purchase.

I subscribed before creating my account. A purchase made before sign-in is linked to the account once you sign in on the same device. If access does not unlock after signing in and refreshing, escalate with the account email.

I have a coach. Do I need this subscription? No. A coach’s client is never shown the individual subscription screen in their coach’s workspace. The individual subscription only covers a personal plan.

I use Straton on my own and with a coach. Which one am I paying for? They are separate. The App Store subscription covers your personal plan. Anything you pay your coach is between you and your coach.

Can I subscribe on the web or on Android? No. The individual subscription is only available in the iOS app.