Coaches: plans, trial and billing

This article covers what coaches pay Straton. For what clients pay coaches, see Packages, payments and earnings.

Plans

Prices are in US dollars.

Annual billing gives two months free compared with paying monthly.

What every plan includes

• Unlimited clients
• Workout programming and the exercise library
• Nutrition planner, nutrition logs and insights
• Habits
• Check-ins, intakes and custom forms
• Progress tracking (photos and measurements)
• Messaging
• The Agent
• Public profile and custom branding (logo, cover image, accent colour)
• The iOS app for clients
• Email support

Pro adds

• Products and payments: coaching packages, digital products, coupons, client onboarding with checkout, and Earnings. Platform fee of 1.5% on client payments.
• Advanced analytics: the client Metrics tab and key-number cards.
• Priority email support.

Studio adds

• A multi-member workspace with roles.
• Client transfers between coaches.
• Email branding: your own sender name on client emails.
• 0% platform fee on client payments.
• A dedicated success manager.

Automations and Straton Growth are marked “Soon” and are not available yet.

Free trial

• Every new workspace starts with a 14-day free trial.
• No payment method is required.
• One trial per account. It needs a verified email address.
• The trial runs on the plan you chose when signing up.
• You can add a payment method during the trial. It is saved but not charged until the trial ends. Billing then starts automatically on the date shown.
• Cancel any time before the trial ends and you are never charged.
• If the trial ends with no subscription, the workspace becomes view-only until you subscribe.

The card at the bottom of the sidebar shows the days left.

Who can manage billing

The billing manager is the workspace Owner or an Admin. Everyone else can see Settings > Billing but cannot change anything, and sees “Contact the workspace billing manager”.

Subscribing and changing plan

Go to Settings > Billing.

• Subscribe: pick Monthly or Annual, then the plan.
• Upgrade: takes effect immediately. The prorated difference is charged straight away.
• Downgrade: takes effect at your next renewal. You keep your current plan until then.

Things that block a plan change:

On Studio, the number of members billed updates as people join or leave, and the change is prorated.

Invoices and payment method

In Settings > Billing:

• Manage billing opens the billing portal to update the payment method and billing details.
• Invoices lists every invoice with a View invoice link.

Straton plan subscriptions are processed by Polar, Straton’s payment provider. Applicable taxes are added at checkout. Straton does not store full card numbers.

Cancelling

1. Go to Settings > Billing.
2. On the Subscription card, open the menu and choose Cancel subscription.

You can also email support@straton.fit.

• You keep full access until the end of the period you paid for, or until the trial end date.
• You are not charged again.
• Resume subscription is available until that date.
• After that date the workspace becomes view-only.

If a payment fails

• The workspace shows “Workspace payment failed” and Update billing.
• Full access continues for seven days from the first failed payment. More failures do not extend this.
• If billing is not fixed within seven days, the workspace becomes view-only.

View-only mode

A workspace becomes view-only when a trial ends without a subscription, a cancelled subscription reaches its end date, or a failed payment is not fixed in time.

In view-only mode:

• Everything can still be viewed.
• Exports, billing, privacy requests and support remain available.
• Changes are blocked, including creating or editing programs, messaging and AI features. The message shown is “Workspace is view-only”.
• Clients of the workspace can still open the app and see their plan, but actions that save data (finishing a workout, logging, sending a check-in or message) fail with “This workspace is view-only until billing is restored”.

Subscribing or fixing the payment restores full access. Nothing is deleted when a workspace becomes view-only.

AI credits and top-ups

• Each member gets a monthly allowance (see the table above). It resets on the 1st of each month and does not roll over.
• Settings > Billing > Monthly usage shows your usage and storage.
• AI balance is a prepaid amount shared by the workspace, used after a member’s allowance runs out. The billing manager can top up $5, $10, $25, $50 or a custom amount from $5 to $1,000.

More detail: The Agent and AI credits.

Refunds

See Refunds and cancellation.

Deleting a workspace

The Owner can delete a workspace in Settings > General > Danger zone.

• The workspace is scheduled for deletion 30 days later. The date is shown in the Danger zone.
• Until then the workspace keeps working, and the Owner can click Keep workspace to cancel the deletion.
• After 30 days every client, program, check-in and member in that workspace is permanently removed. This cannot be undone.
• Deleting a workspace does not cancel the Straton subscription or clients’ subscriptions. Cancel those first.

Common questions

Do I pay more as I add clients? No. Every plan has unlimited clients.

Do my clients pay Straton? No. Clients never pay Straton. They pay their coach.

Can I switch between monthly and annual? Yes, in Settings > Billing > Plans.

“Subscription activation is taking longer than expected”. Click Check status. If it does not resolve within a few minutes, contact support.

I was charged after my trial but didn’t mean to continue. See the refund policy. Contact support@straton.fit within 5 days of the charge.