Coaches: choosing which services a client sees
Straton has three coaching services: Training, Nutrition and Habits. If you only coach one or two of them, hide the others so your client’s app shows only what you offer. Check-ins, intakes, messages, resources and progress are always on.
What hiding a service does
For the client, a hidden service disappears from the iOS app: its tab, its card on Home, and its notifications. The change reaches an open app within seconds.
For you, nothing disappears. You keep the client’s Programs, Training, Nutrition and Habits tabs, with a Hidden badge and a banner saying the client doesn’t see it. You can still build and assign while a service is hidden, for example to prepare a plan before switching it on.
Nothing is deleted. Turning a service back on brings back the client’s history and everything you assigned while it was hidden.
Changing a client’s services
- Open the client and go to the Settings tab.
- Under Services, switch Training, Nutrition and Habits on or off. Each change saves straight away.
Owners, admins, lead coaches and the client’s assigned coaches can change this. Turning all three off is allowed: the client keeps check-ins and messages.
Options under each service
Each service’s switch is the master: with it off, the client sees nothing of that service. The options below only appear, and only matter, while it is on.
When Nutrition is on:
| Option | Off means |
|---|---|
| Meal plan | The client doesn’t see the plan’s meals. Their targets still apply |
| Food logging | The client can’t log food. They follow the meal plan |
| Calories and macros | The client doesn’t see calorie and macro numbers. You still do |
Meal plan and food logging can’t both be off. To hide both, switch nutrition off.
When Training is on, switch off Log sets to let the client follow the program without logging sets. They see their workouts and a note that no logging is needed.
Showing a service on a date
To introduce a service later, for example nutrition from week four:
- In Settings > Services, find the hidden service.
- Click Schedule and pick a date.
It appears in the client’s app at the start of that day. You can change the date or cancel it until then. Switching the service on by hand cancels the schedule.
Defaults for new clients
Settings > Preferences > Default services for new clients sets what new clients start with, whether they join through enrollment, buy a package or are invited. Owners and admins can change it. It never changes existing clients: use Apply to existing clients for that, which asks you to confirm first.
Packages
In a package’s settings, Services included is either Workspace default or a set you choose. A new client who buys the package starts with exactly that set. An existing client who buys it gains its services and keeps the ones they had: buying a package never hides anything. When a package sets its services, its public page lists them under “In your app”.
Changing many clients at once
On Clients, tick the clients you want, then click Set services… in the bar that appears. The Services column shows each client’s services, and the Services filter narrows the list to clients who have a service.
The Operator
The Operator can tell you what a client sees and change it, including the options under nutrition and training. It asks you to confirm first.
Common questions
Does hiding a service stop the client’s coaching data from reaching me? No. Anything already logged stays visible to you. A client can’t log anything new for a service they can’t see.
Will hiding training make the client look inactive? No. Signals about a client going quiet only count services the client can see. A client without training is judged on the days they log food or habits.
My client says a tab disappeared. Check the client’s Settings > Services. The tab returns as soon as you turn the service back on.