Coaches: resources and file storage
Resources is your workspace’s library of files and links: guides, PDFs, videos, audio and useful web pages. You store them once and share them with the clients who need them.
Adding a resource
- Go to Resources and click New resource.
- Choose Upload file or Save link.
- Add a title (required, up to 160 characters), an optional description, a folder and tags.
File rules
| Rule | Limit |
|---|---|
| Maximum file size | 250 MB per file |
| Allowed files | Images, video, audio, documents (PDF, Word, PowerPoint, Excel, text, CSV, RTF, Markdown) and archives (zip, gz, tar, 7z) |
| Not allowed | Programs and scripts, such as .exe, .dmg, .sh, .js, .bat, .jar |
| Links | Must start with http or https |
| Tags | Up to 20 per resource, 40 characters each |
Storage per plan
| Plan | Storage |
|---|---|
| Starter | 5 GB |
| Pro | 50 GB |
| Studio | 250 GB |
The storage indicator on the Resources page shows how much is used. When the workspace is full, uploads fail with “Workspace resource storage quota exceeded”. Free up space by deleting files, or upgrade the plan. After a downgrade, existing files are kept, but new uploads pause while the workspace is over its limit.
Organising
- Folders are one level deep. Create one with New folder (name up to 80 characters, plus a colour).
- Filter by Type (Document, Video, Image, Audio, Link, Archive, Other), Status (Active, Archived, Deleted) and Tag.
- Switch between grid and table views.
Folder menu:
| Action | Result |
|---|---|
| Rename | Changes the folder name |
| Archive | The folder moves to Archived. Its resources move to Unfiled |
| Restore | Brings an archived folder back |
| Delete folder | Deletes the folder permanently. Its resources move to Unfiled |
| Delete with files | Deletes the folder and every file in it from storage. Cannot be undone |
Sharing with clients
From the resource:
- Open the row menu and choose Share with clients.
- Pick the clients (up to 100 at a time) and add an optional note.
From the client:
- Open the client and go to the Resources tab.
- Click to assign a resource and pick from the list.
Clients find shared resources in the app under Profile > Resources. The client is not sent a notification when a resource is shared, so tell them in Messages.
Only active resources that have finished uploading can be shared.
Editing and deleting
- Edit changes the title, description, folder, tags and who it is shared with.
- Delete removes the resource from your active list. It remains visible under Status: Deleted.
Roles
Owners, admins, lead coaches and coaches can add, edit and share resources. Staff can view them.
Common questions
“This file type is not allowed for resources”. The file is a program or script. Zip it or convert it to an allowed type.
My upload failed part-way. Large uploads must finish within 15 minutes. Check the connection and try again.
A client says a video won’t play. Ask them to close and reopen the resource. Links to files are refreshed each time a resource is opened.
Can I create sub-folders? No. Folders are one level. Use tags for finer grouping.