Coach clients: messaging your coach and resources

These features are for people training with a coach. Individuals do not have them.

Messages

Tap the Messages icon at the top right of Home. A dot means you have unread messages.

You have one conversation: your coaching team. It includes your coach and may include other coaches from the same business.

Type in the box and tap the arrow to send. A message can be up to 4,000 characters.
Press and hold a message to Reply, Copy or add a reaction.
Press and hold your own message to Delete it. It then shows as “This message was deleted”.
A message shows “Sending…” until it is delivered.

Messages are text only. Photos, files, voice notes and video cannot be sent. Send progress photos through a check-in instead.

Messages arrive live while the app is open.

A push notification arrives when your coach messages you, showing your coach’s name and photo.
If you have not read it after 30 minutes, you also get an email.
Change this in Profile > Notifications > settings > Messages.

Problem	What to do
“No conversations yet”	Your conversation appears once your account is connected to your coach. Pull down to refresh. If it stays empty, ask your coach to send the first message
“Messages unavailable” or “Couldn’t load your messages.”	Check your connection and tap Try Again
“Your message didn’t send.”	Check your connection and send again
No Messages icon on Home	You are viewing your personal plan. Switch to your coach with the Training with menu
Messages fail to send and other actions fail too	Your coach’s workspace may be view-only. See Coach clients: billing

Resources are guides, videos, documents and links your coach shares with you.

Go to Profile > Resources. A badge shows how many you have not opened yet.

Type	Opens as
Link	In the in-app browser or Safari
Image or video	Full screen
Audio	A player with play, pause, skip back and forward 15 seconds, and speed
Document or PDF	A viewer, after a short download

You are not notified when your coach shares something new. Check the badge on Profile > Resources.
The “unopened” badge is kept on your phone. After reinstalling the app or on a new phone, items may show as unopened again.
You cannot upload or share files yourself.

Problem	What to do
“Nothing shared yet”	Your coach has not shared anything with you
“Couldn’t open that”	Check your connection and try again
“That resource has a broken address.”	The link your coach saved is not valid. Let your coach know
A video stops playing	Close it and open it again