Coach clients: joining your coach and setting up the app
How someone goes from a coach’s link to training in the Straton app.
The steps
- Apply on the web. Your coach sends you a link or an email invitation. You answer your coach’s questions on their page.
- Pay. Either straight away, or after your coach accepts your application. Payment is taken securely by Stripe.
- Get the app. You receive an email with a download link and a six-character invitation code.
- Enter your code in the app and create your account.
Step 1: applying
On your coach’s page you:
- enter your name and confirm your age;
- agree that your coach may use your health and profile information to assess your application;
- choose a package, if your coach offers more than one;
- answer the questions, including your current weight;
- enter your email and tap Submit application.
Age rules: you must be 18 or older, or 16 or 17 with a parent or guardian’s agreement. Straton is not available to anyone under 16.
If your coach reviews applications first, you see “Your application is in” and get an email when they decide. An acceptance email contains a Complete your booking button, valid for seven days.
If you stop part-way, your answers are saved. Use the link in the “Pick up where you left off” email to continue. If you start again with the same email, you are sent a private link to your existing application.
Step 2: paying
- Enter a coupon code if your coach gave you one.
- Tap Continue to secure payment and pay with Stripe.
- With a 100% coupon, no card is needed.
After payment the page says “You’re all set” and shows your invitation code.
Step 3: getting the app
You are emailed “{coach} is ready to coach you” with:
- a button to download Straton from the App Store;
- your six-character invitation code.
You can also search for “Straton” in the App Store. The app needs an iPhone with iOS 17 or later.
The invitation is valid for 7 days.
Step 4: entering your code
- Open Straton and tap Get started.
- Choose With a coach.
- Type the six-character code. Capital and small letters both work.
- Tap Accept invitation.
- Create your account with Apple, Google, or email and a password of at least 8 characters.
- Agree to the consent screen. Your coach sees your measurements and check-ins, and Straton uses them for nothing else. This is required.
- Optionally connect Apple Health and turn on notifications.
You land on Home in your coach’s workspace.
If you already have the app installed, tapping the invitation link in the email on your iPhone opens the app directly, with no code needed.
If you already have a Straton account
- Paid with the same email as your Straton account: no code is sent. You get an email titled “Your {workspace} coaching access is ready”. Open the app and log in. Your coach’s workspace is there.
- Paid with a different email: use the code. On the account step, choose to sign in to your existing account instead of creating a new one.
Either way you end up with one account. If you also have a personal plan, use the Training with menu on Home or Profile to switch between your coach and “Personal”. Your individual subscription and your coaching payments stay separate.
What you see first
Your coach may still be preparing your plan. Until they do, you may see:
| Screen | Message | Meaning |
|---|---|---|
| Home | Rest day | No workout is scheduled today |
| Trains | No programs yet | Your coach has not assigned a program |
| Nutrition | No plan yet | Your coach has not set a nutrition plan active |
| Habits | No habits yet | Your coach has not assigned habits |
| Profile > Check-ins | Nothing yet | Your coach has not sent a check-in or intake |
Message your coach from the Messages icon on Home if anything is missing.
The answers you gave on your coach’s page already fill in your profile, so you are not asked the same questions again.
Troubleshooting
| Problem | What to do |
|---|---|
| “That code doesn’t match an invitation.” | Check for typing mistakes. Codes never contain 0, O, 1, I or L. If it still fails, ask your coach to resend the invitation |
| “Too many tries. Wait a minute and try again.” | Wait a minute before trying again |
| “This invitation has expired or has already been used.” | Invitations last 7 days and work once. Ask your coach for a new one |
| The email never arrived | Check spam, and check the address you paid with. Your coach can see your code and resend the invitation |
| The link opens a web page saying “Continue on your phone” | Open the email on your iPhone, or use the code |
| I installed the app and the link no longer works | Installing after tapping the link loses it. Use the code instead |
| I see “How do you want to train?” | You are signed in to an account that is not linked to your coach. Sign out, tap Get started > With a coach and enter your code |
| “You are already a client in this workspace” | You have already joined. Log in with the account you used |
Common questions
Do I have to sign up with the email I paid with? No. The code links you to your coach whichever email you sign up with. Using the same email is simpler for billing.
Can I join without paying? Your coach can give you a 100% coupon, which makes checkout free.
Can I use the app on my iPad or Android phone? No. The app is for iPhone.
I’m 16 or 17. Can I join? Yes, with a parent or guardian’s agreement, which your coach confirms. Your application is always reviewed by the coach first.
How do I cancel or delete my application? Before paying, use Cancel & delete application at the bottom of the application page. Download my data is there too.