---
{
  "title": "Straton overview: who uses what, and key terms",
  "seo": {
    "description": "Read this first. It gives the shape of the product and the words used across the rest of the knowledge base."
  }
}
---

Read this first. It gives the shape of the product and the words used across the
rest of the knowledge base.

## What Straton is

Straton is a training and nutrition platform with two sides:

- **Coaches** run their coaching business in a web app: clients, programs,
  nutrition, habits, check-ins, messaging and payments.
- **People who train** use the iOS app, either with a coach or on their own.

## The three kinds of customer

| Customer | Uses | Pays | Plan comes from |
| --- | --- | --- | --- |
| **Coach** | Web app at `app.straton.fit` | Straton, for a Starter, Pro or Studio plan | The coach builds it |
| **Coach client** | iOS app | Their coach, through Stripe. Never Straton | Their coach |
| **Individual** | iOS app | Apple, for an App Store subscription | Straton builds it from their answers |

The first step in almost every support conversation is working out which of
these the person is. The answer to "how do I cancel" or "why can't I log my
workout" is different for each.

Quick ways to tell:

- Writing from the web app, or asking about clients, packages or the Agent: a
  coach.
- Mentions "my coach", an invitation code, or Messages in the app: a coach
  client.
- Mentions the setup questions, a subscription screen in the app, or a weekly
  review: an individual.

One person can be more than one. A coach client can also have a personal plan,
and switches between them with the **Training with** menu in the app.

## Where things are

| Thing | Address |
| --- | --- |
| Website | `straton.fit` |
| Coach web app | `app.straton.fit` |
| A coach's public profile | `straton.fit/@workspace-name` |
| iOS app | App Store, search "Straton" |
| Legal documents | `straton.fit/legal/terms`, `/legal/privacy`, `/legal/cookies`, `/legal/subprocessors` |

## Platforms

| | Available |
| --- | --- |
| Coach tools | Web browser, on a computer |
| Client and individual app | iPhone, iOS 17 or later |
| iPad, Android, Apple Watch | Not available |
| Web version of the client app | Not available |
| Languages | English |

## Feature map

| Area | Coach (web) | Coach client (iOS) | Individual (iOS) |
| --- | --- | --- | --- |
| Training programs | Builds and assigns | Follows and logs | Follows and logs a plan built by Straton |
| Nutrition | Builds plans, sees logs | Follows plan, logs food | Follows targets and meals, logs food |
| Habits | Creates and assigns | Logs | Logs habits chosen by Straton |
| Check-ins | Builds forms, reviews | Fills in, reads feedback | Weekly check-in that adjusts the plan |
| Progress | Metrics and photos per client | Progress screen | Progress screen |
| Messaging | With each client | With the coach | Not available |
| Resources | Uploads and shares | Views | Not available |
| Apple Health | Sees client summaries (Pro and Studio) | Recovery cards | Recovery cards |
| Payments | Sells packages and products | Pays the coach | App Store subscription |
| AI | The Agent | None directly | Plan building and weekly review |

## Key terms

| Term | Meaning |
| --- | --- |
| Workspace | A coach's business in Straton. Has its own clients, libraries, team, plan and billing. An individual's own plan is a personal workspace, shown as "Personal" |
| Owner, Admin, Lead coach, Coach, Staff | Team roles in a workspace |
| Billing manager | The Owner or an Admin. The only people who can change the plan or payment details |
| Starter, Pro, Studio | The coach plans |
| Program | A set of workouts over weeks. Scheduled (fixed days) or Self-paced |
| Workout | One training session |
| Library | Reusable templates: programs, exercises, nutrition plans, habits, forms |
| Straton Library, Straton Kitchen | Ready-made content from Straton: programs and exercises, and foods and recipes |
| Assign | Give a client their own copy of a library item |
| Check-in | A recurring update from a client |
| Intake | A one-off questionnaire |
| Client Onboarding | The web flow a new client goes through: application form, then payment, then the app |
| Application | One person's submission to a Client Onboarding |
| Package | A coaching offer a client buys, one-time or recurring |
| Digital product | Files sold as a one-time purchase |
| Coupon | A discount code for a package |
| Invitation code | The six-character code that links a new client to their coach in the app |
| Agent | The coach's assistant in the web app |
| AI credits | The monthly allowance that the Agent and other AI features use |
| AI balance | A prepaid top-up shared by a workspace, used after the allowance runs out |
| Inboxes | The coach's to-do list. Not the same as Messages |
| Resources | Files and links a coach shares with clients |
| View-only | A workspace or account that can be viewed but not changed, because there is no active subscription |
| Recovery | The Home section in the app built from Apple Health data |
| Streak | Consecutive completed training days, or consecutive days with all habits done |
| Weekly review | For individuals: the weekly adjustment of the plan after a check-in |

## Who is responsible for what

| Topic | Responsible |
| --- | --- |
| A client's program, nutrition and coaching advice | The coach |
| Price, refunds and cancellation of a coaching package | The coach |
| A coach's Straton plan and billing | Straton |
| An individual's App Store subscription and refunds | Apple |
| An individual's plan | Straton builds it. The individual decides whether it suits them |
| The app and web app working correctly | Straton |

Straton does not provide medical advice. See
[Health, safety and what Straton is not](/policies/health-and-safety).