--- { "title": "Coaches: plans, trial and billing", "seo": { "description": "This article covers what coaches pay Straton. For what clients pay coaches, see Packages, payments and earnings." }, "sidebar": { "label": "Plans, trial and billing" } } --- This article covers what coaches pay Straton. For what clients pay coaches, see [Packages, payments and earnings](/coaches/packages-payments-earnings). ## Plans Prices are in US dollars. | | Starter | Pro | Studio | | --- | --- | --- | --- | | For | Coaches just starting | Coaches running a business | Coaching teams | | Monthly price | $29 | $59 | $99 per member | | Annual price | $288 a year ($24 a month) | $588 a year ($49 a month) | $948 per member a year ($79 a month) | | Priced | Per workspace | Per workspace | Per member | | Clients | Unlimited | Unlimited | Unlimited | | Team members | 1 | 1 | Unlimited | | AI credits per member, per month | 500 | 2,000 | 4,000 | | Resource storage | 5 GB | 50 GB | 250 GB | Annual billing gives two months free compared with paying monthly. ### What every plan includes - Unlimited clients - Workout programming and the exercise library - Nutrition planner, nutrition logs and insights - Habits - Check-ins, intakes and custom forms - Progress tracking (photos and measurements) - Messaging - The Agent - Public profile and custom branding (logo, cover image, accent colour) - The iOS app for clients - Email support ### Pro adds - Products and payments: coaching packages, digital products, coupons, client onboarding with checkout, and Earnings. Platform fee of 1.5% on client payments. - Advanced analytics: the client Metrics tab and key-number cards. - Priority email support. ### Studio adds - A multi-member workspace with roles. - Client transfers between coaches. - Email branding: your own sender name on client emails. - 0% platform fee on client payments. - A dedicated success manager. **Automations** and **Straton Growth** are marked "Soon" and are not available yet. ## Free trial - Every new workspace starts with a 14-day free trial. - No payment method is required. - One trial per account. It needs a verified email address. - The trial runs on the plan you chose when signing up. - You can add a payment method during the trial. It is saved but not charged until the trial ends. Billing then starts automatically on the date shown. - Cancel any time before the trial ends and you are never charged. - If the trial ends with no subscription, the workspace becomes view-only until you subscribe. The card at the bottom of the sidebar shows the days left. ## Who can manage billing The **billing manager** is the workspace Owner or an Admin. Everyone else can see **Settings > Billing** but cannot change anything, and sees "Contact the workspace billing manager". ## Subscribing and changing plan Go to **Settings > Billing**. - **Subscribe**: pick Monthly or Annual, then the plan. - **Upgrade**: takes effect immediately. The prorated difference is charged straight away. - **Downgrade**: takes effect at your next renewal. You keep your current plan until then. Things that block a plan change: | Situation | What to do | | --- | --- | | Moving from Studio to Starter or Pro with more than one member | Remove the extra members and cancel pending invitations first | | Moving to Starter while taking payments | Archive active packages and disconnect payments first | | Inviting a second member on Starter or Pro | Subscribe to Studio | On Studio, the number of members billed updates as people join or leave, and the change is prorated. ## Invoices and payment method In **Settings > Billing**: - **Manage billing** opens the billing portal to update the payment method and billing details. - **Invoices** lists every invoice with a **View invoice** link. Straton plan subscriptions are processed by Polar, Straton's payment provider. Applicable taxes are added at checkout. Straton does not store full card numbers. ## Cancelling 1. Go to **Settings > Billing**. 2. On the Subscription card, open the menu and choose **Cancel subscription**. You can also email `support@straton.fit`. - You keep full access until the end of the period you paid for, or until the trial end date. - You are not charged again. - **Resume subscription** is available until that date. - After that date the workspace becomes view-only. ## If a payment fails - The workspace shows "Workspace payment failed" and **Update billing**. - Full access continues for seven days from the first failed payment. More failures do not extend this. - If billing is not fixed within seven days, the workspace becomes view-only. ## View-only mode A workspace becomes view-only when a trial ends without a subscription, a cancelled subscription reaches its end date, or a failed payment is not fixed in time. In view-only mode: - Everything can still be viewed. - Exports, billing, privacy requests and support remain available. - Changes are blocked, including creating or editing programs, messaging and AI features. The message shown is "Workspace is view-only". - Clients of the workspace can still open the app and see their plan, but actions that save data (finishing a workout, logging, sending a check-in or message) fail with "This workspace is view-only until billing is restored". Subscribing or fixing the payment restores full access. Nothing is deleted when a workspace becomes view-only. ## AI credits and top-ups - Each member gets a monthly allowance (see the table above). It resets on the 1st of each month and does not roll over. - **Settings > Billing > Monthly usage** shows your usage and storage. - **AI balance** is a prepaid amount shared by the workspace, used after a member's allowance runs out. The billing manager can top up $5, $10, $25, $50 or a custom amount from $5 to $1,000. More detail: [The Agent and AI credits](/coaches/agent). ## Refunds See [Refunds and cancellation](/policies/refunds-and-cancellation). ## Deleting a workspace The Owner can delete a workspace in **Settings > General > Danger zone**. - The workspace is scheduled for deletion 30 days later. The date is shown in the Danger zone. - Until then the workspace keeps working, and the Owner can click **Keep workspace** to cancel the deletion. - After 30 days every client, program, check-in and member in that workspace is permanently removed. This cannot be undone. - Deleting a workspace does not cancel the Straton subscription or clients' subscriptions. Cancel those first. ## Common questions **Do I pay more as I add clients?** No. Every plan has unlimited clients. **Do my clients pay Straton?** No. Clients never pay Straton. They pay their coach. **Can I switch between monthly and annual?** Yes, in **Settings > Billing > Plans**. **"Subscription activation is taking longer than expected".** Click **Check status**. If it does not resolve within a few minutes, contact support. **I was charged after my trial but didn't mean to continue.** See the refund policy. Contact `support@straton.fit` within 5 days of the charge.