---
{
  "title": "Coach clients: messaging your coach and resources",
  "seo": {
    "description": "These features are for people training with a coach. Individuals do not have them."
  },
  "sidebar": {
    "label": "Messaging your coach and resources"
  }
}
---

These features are for people training with a coach. Individuals do not have
them.

## Messages

### Opening Messages

Tap the Messages icon at the top right of **Home**. A dot means you have unread
messages.

You have one conversation: your coaching team. It includes your coach and may
include other coaches from the same business.

### Sending and managing messages

- Type in the box and tap the arrow to send. A message can be up to 4,000
  characters.
- Press and hold a message to **Reply**, **Copy** or add a reaction.
- Press and hold your own message to **Delete** it. It then shows as "This
  message was deleted".
- A message shows "Sending…" until it is delivered.

Messages are text only. Photos, files, voice notes and video cannot be sent. Send
progress photos through a check-in instead.

Messages arrive live while the app is open.

### Notifications

- A push notification arrives when your coach messages you, showing your coach's
  name and photo.
- If you have not read it after 30 minutes, you also get an email.
- Change this in **Profile > Notifications > settings > Messages**.

### Troubleshooting

| Problem | What to do |
| --- | --- |
| "No conversations yet" | Your conversation appears once your account is connected to your coach. Pull down to refresh. If it stays empty, ask your coach to send the first message |
| "Messages unavailable" or "Couldn't load your messages." | Check your connection and tap **Try Again** |
| "Your message didn't send." | Check your connection and send again |
| No Messages icon on Home | You are viewing your personal plan. Switch to your coach with the **Training with** menu |
| Messages fail to send and other actions fail too | Your coach's workspace may be view-only. See [Coach clients: billing](/coach-clients/billing) |

## Resources

Resources are guides, videos, documents and links your coach shares with you.

### Finding them

Go to **Profile > Resources**. A badge shows how many you have not opened yet.

- Resources are grouped: Videos, Audio, Images, Documents, Links and Files.
- Use **Search resources** to find one.
- Pull down to refresh.

### Opening them

| Type | Opens as |
| --- | --- |
| Link | In the in-app browser or Safari |
| Image or video | Full screen |
| Audio | A player with play, pause, skip back and forward 15 seconds, and speed |
| Document or PDF | A viewer, after a short download |

### Things to know

- You are not notified when your coach shares something new. Check the badge on
  **Profile > Resources**.
- The "unopened" badge is kept on your phone. After reinstalling the app or on a
  new phone, items may show as unopened again.
- You cannot upload or share files yourself.

### Troubleshooting

| Problem | What to do |
| --- | --- |
| "Nothing shared yet" | Your coach has not shared anything with you |
| "Couldn't open that" | Check your connection and try again |
| "That resource has a broken address." | The link your coach saved is not valid. Let your coach know |
| A video stops playing | Close it and open it again |