---
{
  "title": "iOS app: privacy, consent and deleting your account",
  "seo": {
    "description": "Everything under Profile > Privacy and data."
  },
  "sidebar": {
    "label": "Privacy, consent and deleting your account"
  }
}
---

Everything under **Profile > Privacy and data**.

## Consents

| Consent | Required? | What it allows |
| --- | --- | --- |
| Health and body data | Required | Processing your measurements, check-ins and health data to run your plan |
| Progress photos | Optional | Sending progress photos with check-ins |

Each shows its status: "Given" with a date, "Not given", or "Withdrawn" with a
date.

- **Individuals**: your data is private to you. Straton uses it to build and
  adjust your plan and for nothing else.
- **Coach clients**: your coach sees your measurements and check-ins. Straton
  uses them for nothing else.

### Withdrawing consent

Turn the switch off and confirm **Withdraw**.

| Consent withdrawn | Effect |
| --- | --- |
| Health and body data | Check-ins stop until you agree again. Apple Health data is no longer accepted |
| Progress photos | You can no longer send photos. You can agree again at any time |

Withdrawing consent stops future processing. It does not delete data already
collected. To have existing data removed, coach clients should ask their coach.
Anyone can also email `privacy@straton.fit`.

## Deleting your account

1. Go to **Profile > Privacy and data**.
2. Tap **Delete account**.
3. Confirm.

What happens:

- You are signed out immediately and notifications stop.
- The account is deleted **30 days later**.
- **To cancel the deletion, sign in again within those 30 days.** Nothing is
  lost.
- After 30 days, your profile, training history, check-ins, photos and login are
  permanently removed. This cannot be undone.

### Before you delete

**Individuals:** deleting your account does **not** cancel your App Store
subscription. Cancel it first in **Profile > Manage subscription**, or Apple will
keep charging you.

**Coach clients:**

- Your coach loses your training history, check-ins and photos.
- Your coach is notified that you asked to delete your account, and again if you
  sign back in to keep it.
- Deleting your account does **not** cancel your coaching subscription. Cancel
  it first in **Profile > Billing > Manage in Stripe**, or ask your coach.

### Notes for support

- Signing in during the 30 days cancels the deletion automatically. There is no
  separate "undo" step.
- After 30 days the data cannot be recovered.
- If a person is also a coach or team member in a coaching workspace, their
  login is kept for that workspace. Only their client data is removed.
- Some billing and legal records may be kept for longer where the law requires.
- Deletion is available even when an account has no active subscription.

## Getting a copy of your data

There is no export button in the app at the moment. Email `privacy@straton.fit`
from the address on your account to request a copy. Coach clients can also ask
their coach.

## Legal documents

**Privacy and data** links to the Terms of Service and Privacy Policy:

- `straton.fit/legal/terms`
- `straton.fit/legal/privacy`

## Common questions

**I deleted my account by mistake.**
Sign in again within 30 days and the deletion is cancelled.

**I deleted my account and I'm still being charged.**
Deleting the account does not cancel a subscription. Individuals: cancel in
iPhone **Settings > [your name] > Subscriptions**. Coach clients: contact your
coach to cancel the coaching subscription.

**Can I delete just my photos or one check-in?**
Not from the app. Coach clients should ask their coach. Otherwise email
`privacy@straton.fit`.

**Does deleting the app delete my account?**
No. Removing the app from your phone leaves your account and any subscription in
place.

**Who can see my data?**
Individuals: your data is private to you. Coach clients: your coaching team can
see it. See [Privacy, data and security](/policies/privacy-and-data).