---
{
  "title": "iOS app: notifications",
  "seo": {
    "description": "Everything except the rest timer also appears in the in-app list under Profile > Notifications."
  },
  "sidebar": {
    "label": "Notifications"
  }
}
---

## Notifications the app sends

| Notification | Who gets it | When |
| --- | --- | --- |
| A message from your coach | Coach clients | Straight away. An email follows after 30 minutes if the message is still unread |
| "Your check-in was reviewed" | Coach clients | When your coach reviews a check-in. If you did not get one, look under **Profile > Check-ins > Past** |
| "New program assigned" | Coach clients | A few minutes after your coach assigns a program |
| "Your weekly check-in is ready" | Individuals | The morning of your last training day of the week, if you logged at least two workouts in the last seven days |
| "Your week, reviewed" | Individuals | After your next week has been prepared |
| "Rest complete" | Everyone | When a rest timer ends during a workout |

Everything except the rest timer also appears in the in-app list under
**Profile > Notifications**.

## Notifications the app does not send

These do not exist at the moment, so there is nothing to fix if they are
missing:

- a daily or morning workout reminder;
- habit reminders or streak alerts;
- nutrition or meal reminders;
- a notification when a check-in opens or becomes overdue (coach clients);
- a notification when a nutrition plan, habit or resource is assigned;
- billing or payment notifications to clients.

## The Notifications screen

**Profile > Notifications** lists recent notifications. Opening the screen marks
them all as read and clears the badge on the app icon.

Tapping a notification opens the app, but does not jump to the related message
or check-in. Go to it from Home or Profile.

## Settings

Tap the settings icon at the top right of the Notifications screen. Each
category has a **Push** and an **Email** switch.

| Category | Default |
| --- | --- |
| Messages | Push and email on |
| Check-ins | Push on |
| Programs | Push on |
| Nutrition | Push on |
| Habits & streaks | Push on |
| Billing | Email on |

In-app notifications are always on.

## Turning notifications on

You are asked during setup. If you chose **Not now**:

1. Open iPhone **Settings**.
2. Go to **Notifications > Straton**.
3. Turn on **Allow Notifications**.

The first time you start a workout, the app may ask for permission so the rest
timer can alert you.

## Troubleshooting

**I'm not getting notifications.**

1. Check iPhone **Settings > Notifications > Straton** is allowed.
2. Check the category is on in **Profile > Notifications > settings**.
3. Check that a Focus mode or Do Not Disturb is not silencing them.
4. Open the app once after reinstalling or signing in again, so the phone is
   registered.

**The badge on the app icon won't clear.**
Open **Profile > Notifications**, and read any unread messages.

**I get emails I don't want.**
Turn off **Email** for that category in the notification settings.

**A deleted message still shows on my Lock Screen.**
A notification already delivered stays until you clear it.